LeCroupier.com and Lucien Barriere Hotels et Casinos are committed to following the 9 rules of the charter:
Guaranteeing “Responsible” access conditions to gaming areas
Make Voluntary Limited Access* or Limited Gaming tools available to customers (*VLA)
Introduce a free Responsible Gaming Contact
Training staff about Responsible Gaming
Communication and information about Responsible Gaming
Helping customers to learn to play intelligently
Listening to customers and offering personal advice
Adopting and following responsible marketing policies
Checking and certifying commitments
Guaranteeing “Responsible” access conditions to gaming areas
Every customer’s ID must be checked before granting access to gaming areas (VDI at Barrière Casinos & setting up an account + login on the LeCroupier.com site):
- No admittance to under 18 year-olds (valid ID required at Barrière Casinos / declaration and banker’s card details required for LeCroupier.com account)
- No admittance to prohibited players (Banned by the authorities at the Barrière Casinos and automatically banned from the LeCroupier.com site)
- Check access limits or games selected by the customer (voluntary access limitation contracts at Barrière Casinos / access limitations and selected games authorized by the customer on LeCroupier.com account).
- Risk-factor customer identification (players under the influence of alcohol, identified ‘high risk’ players who may disrupt gaming at Barrière Casinos).
- Identification of vulnerable players (monitoring vulnerable players in gaming areas at the Barrière Casinos, real-time monitoring & team audits on the LeCroupier.com site)
- Payment checks (checking means of payment – cheques, credit and debit cards- are authorized with the customer and transaction statements in accordance with Tracfin procedures)
Make Voluntary Limited Access* or Limited Gaming tools available to customers (*VLA)
- Availability of tools to define gaming limits: Personal game level settings (game set-up tools, bets and expenses on the customer’s LeCroupier.com account)
- Availability of tools to define access limitation conditions: personal and voluntary gaming area access limitation settings (VLA Contract for Casinopass card holders at the Barrière Casinos and restriction tools on the LeCroupier.com customer account)
- The Barrière Casinos VLA: Access restrictions defined by customer for a group casino or all Barrière Casinos including:
- Limiting number of visits per week or per month
- No gaming for a given period of time
- Individual limits on the LeCroupier.com site: access restrictions and spending restrictions on the “for cash” module:
- Limiting time of play per week
- Limiting losses per week
- Limiting deposits per week
- No gaming during a given period (7 days / 1 month / 2 months / 3 months)
- Reality check every hour
Introduce a free Responsible Gaming Contact
- A Responsible Gaming contact (a physically present and easily identifiable contact at the Barrière Casinos/ Live Customer Support & Hotline on LeCroupier.com site
Training staff about Responsible Gaming
- Designing an internal training course developed by training professionals on gambling management (Barrière Casinos & LeCroupier.com)
- Adding Responsible Gaming commitments, procedures and tools in welcome booklets plus a new staff induction process (Barrière Casinos & LeCroupier.com).
- Responsible Gaming training course for new staff (Barrière Casinos & LeCroupier.com)
- Annual training tailored to duties for all staff (Barrière Casinos & LeCroupier.com)
Communication and information about Responsible Gaming
- Internal communication campaigns for customer awareness (Posters, flyers & films at Barrière Casinos/ Information on the lucienbarriere.com site / Messages, special banners and information on LeCroupier.com site)
- Design of a special information site about Responsible Gaming in French and English: preferezunjeuresponsable.com, jeuresponsable.info and responsible-gaming.net (Barrière Casinos & LeCroupier.com)
- Media campaign on Responsible Gaming including tools and systems made available to customers (Barrière Casinos & LeCroupier.com)
Helping customers to learn to play intelligently
- Initiation and Responsible Gaming staff and means available to customers (Coaches available at the Barrière Casinos, Game rules & tutorials at Barrière Casinos and on LeCroupier.com)
Listening to customers and offering personal advice
- Customer friendly staff available to listen and assist (at Barrière Casinos and on LeCroupier.com)
- Professionals to help manage gaming addictions / Specialised addiction psychiatrist (at certain Barrière Casinos)
- Development of partnerships with organizations or professionals who deal with gambling management (local partner ships between Barrière Casinos and medical gambling management centres, and partnerships between LeCroupier.com site and the supervisory organizations from each market)
Adopting and following responsible marketing policies
- Excluding risk-factor customers from direct marketing campaigns (Barrière Casinos will not contact prohibited players or players under VLA contracts, and LeCroupier.com will automatically not contact expelled customers or customers close to their limits).
- A strict communication policy that does not make gaming appear to have non-tangible direct benefits, or that presents gaming as a “solution” to eventual personal problems, or that significantly improves the customer’s life in some way (hopes of winning, degrees of attraction)
- Integrating a Responsible Gaming awareness message, plus an independent professional to assist high risk customers using commercial communication means and direct marketing (Barrière Casinos: Préférezunjeuresponsable.com. LeCroupier.com on the UK market: GambleAware.co.uk).
Checking and certifying commitments
- Setting up internal audits to check Responsible Gaming procedure follow-ups are sent to the authorities (Barrière Casinos & LeCroupier.com).
- External audits by independent organisations to certify Responsible Gaming procedures and commitments (Barrière Casinos & LeCroupier.com).
